Sudha Bhat is a Sr. Principal, Conversation Intelligence, solution strategy at Uniphore based in Bangalore, India. A certified customer experience (CCXP) and analytics professional with immense experience in driving customer experience and contact centre analytics transformations for several large global clients. She’s highly passionate about helping companies make AI & data-driven decisions that deliver exceptional customer experiences. She has worked with fortune 500 companies like Genpact, Concentrix and IBM.